Refund and Return Policy – QuickCity

Effective Date: March 7, 2025

At QuickCity, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are committed to providing a hassle-free return and refund process. This policy outlines the conditions, procedures, and timeframes for returns, exchanges, and refunds.

1. Eligibility for Returns & Exchanges

To qualify for a return or exchange, the following conditions must be met:

✔ The item must be unused, unworn, and in its original condition with all tags attached
✔ The return request must be made within 30 days from the delivery date
✔ The product must be returned in its original packaging
✔ Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be eligible for a refund or exchange.

2. Non-Returnable & Non-Refundable Items

Certain products are not eligible for return, including:

✔ Items marked as Final Sale or Clearance
✔ Gift cards and promotional items
✔ Used, damaged, or altered products
✔ Custom or personalized items

If you receive a defective or incorrect item, please contact us immediately so we can resolve the issue.

3. Return Process

To initiate a return, follow these steps:

✔ Contact our support team at info@quickcity.xyz with your order number and reason for return
✔ Our team will review your request and provide a return authorization if eligible
✔ Ship the item back to our designated return address (provided upon approval)
✔ Keep your tracking number as proof of return shipment

Customers are responsible for return shipping costs unless the return is due to defective, damaged, or incorrect items.

4. Refund Process

Once we receive and inspect your returned item, we will process your refund:

✔ Approved refunds will be issued to the original payment method within 5-10 business days
✔ If the return does not meet our policy conditions, we may decline the refund or offer store credit
✔ Shipping fees are non-refundable, except in cases where we shipped the wrong or defective item

You will receive a confirmation email once your refund has been processed.

5. Exchange Policy

✔ We offer free exchanges for size or color adjustments (subject to stock availability)
✔ If the desired item is out of stock, we will issue store credit or process a refund
✔ Customers must request an exchange within 30 days of receiving their order

6. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

✔ Check your bank account and verify the payment method
✔ Contact your credit card company or bank, as refunds may take additional processing time
✔ If you still have concerns, reach out to us at info@quickcity.xyz

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please notify us within 7 days of delivery. We will arrange for a replacement, exchange, or full refund, including shipping costs.

8. International Returns

Currently, we only accept returns from U.S. orders. If you are an international customer and experience an issue, please contact our support team for assistance.

9. Policy Updates

We reserve the right to update this policy at any time to align with business practices or legal requirements. Any changes will be reflected on this page with the updated effective date.

10. Contact Us

For any questions or concerns regarding our refund and return policy, please reach out to us:

📍 Address: 395 Ryan Road, Akron, South Dakota, United States
📞 Phone: 605-565-7069
📧 Email: info@quickcity.xyz
🌐 Website: https://quickcity.xyz/

Thank you for shopping with QuickCity. We appreciate your trust in our products and services!